Emotional Intelligence Training - Melbourne
Emotional Intelligence Course Outline - Melbourne.
Course Overview
Introduction Welcome to our tailored Emotional Intelligence Training designed for Australian business professionals who want to realize their full potential in the workplace, develop stronger and more rewarding workplace relationships. This rigorous one-day program will change the way you perceive, plan, and use emotions in the workplace.
In today’s business climate, having technical skills just isn’t enough. The skill you need to develop is to be astute in relationship dynamics, to manage how you feel, and to find ways to inspire how others feel. This is what this course fills in: this course gives you -- no fluff -- tools you can use right away to elevate your emotional intelligence in order to get better results at work and in your personal life.
Our training approach integrates interactive sessions, Australian workplace based scenarios, as well as research-informed strategies in the work you do from day one. This course is for managers who would like to motivate better outcomes from their team, for team leaders who would like to overcome difficult conversations, or the individual who is seeking to develop their ability to coordinate with their peers, this course is the toolkit to lasting positive change.
Curriculum-Based Outcomes
Participants will show significant growth in 4 key emotional intelligence skills by the end of this class:
Mastering Self-Awareness -By the end of the course, students will have the ability to become aware of their emotions, will be able to work out how they affect others, and will be able to identify their own communication style. You'll fill in a thorough emotional profile questionnaire and learn tailor-made techniques for managing your feelings.
Self-Regulation Mastery: Discover tested methods for handling stress, managing impulsive responses and maintaining composure under difficult circumstances. You will have an opportunity to practice breathing exercises, cognitive reframing, and create a personal toolbox for managing their emotions.
Social Awareness Development: Improve your capacity to read others' cues, recognise group dynamics and spot emotional and individual undercurrents in challenging workplace situations. You’ll refine your observational skills and gain practice in reading the subtle emotional indicators by way of role-playing exercises.
Competence in Relationship Management: Learn the skills of providing constructive feedback, resolving conflict tactfully, and inspiring others through emotional involvement. You will rehearse tough conversation situations, and discover frameworks for establishing trust and rapport in a very short time.
What You Will Learn
Module 1: Mapping Your Emotional Territory
Take an Emotional Intelligence Test to Answer “How Emotionally Intelligent Am I?”
Have a clear map of YOUR emotional hot buttons and YOUR response tendencies
Have an understanding of the neuroscience of emotions
Build up your awareness for how you are affecting colleagues and teams emotionally
Module 2: Emotional Self-Regulation Techniques
Learn the STOP method for responding to strong emotions in the moment
Discovering how to calm workplace stress with breathing and mindfulness techniques
Work on changing your point of view by using cognitive reframing during difficult situations
Develop your own emotional regulation strategySetBranchAddress
Module 3: How to “Read the Room” Module 3 sets out to help us all understand how we can have a heightened sense of social awareness—at school, at work or in any social situation.
Read between the lines and micro-expressions
Appreciate cultural differences in the expression of emotion in Australian workplaces
Identify team emotional cycles and team dynamics
Develop empathy without emotional overwhelm
Module 4: Managing Relationships and Building Trust
Learn the feedback sandwich technique for constructive criticism
Discover ways to resolve conflicts whilst enhancing the relationship
Practice motivational communication techniques
Learn how to modify your personality types based on other people.
Module 5: Developing Emotionally Intelligent Organizational Climate Conduct research on the nature of emotionally intelligent organizational climate.
Learn how to lead through emotional example
Discover how to create emotional safety within your team
Learn how to help co-workers in times of stress
Action plans for applying emotional intelligence practices at work
Assessment and Certification
Practical exercises are conducted throughout the day – role plays, peer feedback sessions and personal reflection exercises. You'll also be sent a detailed personal development report outlining your strengths and what to work on in your emotional intelligence journey, as well as a certificate of completion.
Resources and Follow-Up Support
Every participant will take away a life skills toolkit that includes quick reference materials as well as recommended mobile apps to support ongoing practise, and access to a resource library. And to help you IMPLEMENT and APPLY your new found skills we also offer you 30 days of Email support to answer any questions you have on applying your new hacking skills!
Summary
This Emotional Intelligence Training is a bridge to professional growth and success for the rest of your life. You’ll come away with the ability to do something right away, greater self-knowledge, and tested and true, easy-to-implement techniques for creating stronger workplace connections.
The science, the techniques, the hands-on learning are so you not only know what emotional intelligence is, you can experience and apply it, with confidence, every single day. From managing the drama inside our team to giving hard feedback and coaching others to operate at their best, these are your competitive edges.
More importantly, you will realize that emotional intelligence has nothing to do with trying to be someone you’re not — it’s about being the best version of ourselves. You will leverage your natural talents and build new skills that can improve both your professional productivity and personal fulfillment.
Your journey to greater emotional intelligence begins here, but the rewards will continue long past this day of training as you apply what you will have learned, day by day.